How do I make a return?
Before making a return, read the policies below to make sure that your items meet the guidelines and contact us at CustomerService@2313GlitterAve.com with any questions!
If your items meet the requirements, please mail them to the below address and be sure to include the packing slip on the back of your shipping label! NO DROP OFFS
2313 Glitter Ave
244 Robeson St.
Fayetteville NC 28301
To make it simple, you can return your item within 7 days of it being delivered to you for store credit as long as it isn’t in the list of items not eligible to be returned!
For defective items please contact us within 3 days of delivery via customerservice@2313GlitterAve.com and we can work out a solution for you!
Returns are accepted within 7 days of delivery for store credit only. Please allow us 3 business days to process your return! Items must be in unused, unworn, undamaged condition with tags attached/in original box or packaging when applicable.
- Due to the volume of items processed daily we aren’t able to guarantee exchanges. If you would like an exchange we recommend purchasing the desired size/color and returning the original unwanted item if it meets the requirements!
The customer is responsible for return shipping costs, as well as products lost or damaged in the mail before being returned to 2313 Glitter Ave.
What is NOT eligible to be returned: Deal of the Day/DOD items, jewelry, discounted or sale items, personalized items, bags, scarves, accessories, items purchased using a coupon code or anything else marked as final sale.
- Items that do not meet the below qualifications will not be processed and your account will not be credited. Due to the volume of orders processed we are not able to reach out to you, the items will not be mailed back to you and will be donated. If you wish to have your items back we are happy to invoice you for the $4 shipping fee and send them back to you - just shoot us an email!
If you find your item isn’t available to be returned we encourage you to post it on the 2313 Glitter Ave Resale facebook group!